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Why ask a librarian? Librarians are experts at finding information or guiding you to the sources of information that will help you.ask a lib


Phone Reference: Reference librarians are available to assist with your research or answer questions requiring brief answers. (225)771-2841

Consultation: Come in for one-on-one consultation with a librarian.

Live online Chat Service: Monday-Friday 8:30 a.m. – 4:30 p.m.

  • Email Service
  • Live Chat Online

Who may use this service?
This service is intended for faculty, students, staff and administration of Southern University. Requests will be handled within 48 hours. SU requests have first priority. Requests from those not affiliated with Southern University will be handled in a timely manner.

How can this service be used for?
Use this service to ask questions you might ask at the Reference Desk: assistance with an incomplete citation, biographical information, search strategies, or suggestions for sources to use.


Chatwing is a small chat window that is placed on the John B. Cade Library’s webpage for patrons to talk to librarians. You do not need to be logged into an Instant Message service to use the Chatwing service. If the IM Reference window does not appear or is offline, please use the email form below and a librarian will respond to you as soon as possible.

Librarians can typically provide IM Reference assistance at these times during the academic school year:   
chatwing sample

Live Online Help Privacy Information

Information
We do not require any personal information or contact information to initiate a chat session. However, the librarian might ask for your telephone number or email address when assisting with more complex questions. The librarian might also ask whether or not you are affiliated with Southern University in order to identify the most appropriate resources for answering your question; many of our databases are licensed for use only by Southern University students, faculty and staff. Chat services are open to everyone.

Answering Your Question
We work in collaboration with our colleagues and your question might be best answered by a librarian other than the one that originally received your message. Questions may be forwarded to a library liaison and you will be contacted in a timely manner.

Stored Information
Chat transcripts are stored on internal library servers, and used to evaluate the quality of service as well as for statistical purposes.