Types of Student Complaints
Non- Academic Student Complaint
Non- Academic Student Complaints are addressed through the Dean of Students Office within the Division of Student Affairs. Students confidential files are housed and secured in the office. The Student Handbook and Resource Guide which includes university policies is made available to commuter, residential, undergraduate, graduate, full-time and/or part-time students. The Coordinator of Student Conduct is a university liaison for all non-academic student complaints. Students initiate a complaint in the Office of the Dean of Students by completing a Student Complaint Form. The nature of the issue determines whether other university departments will be involved. For additional information, please stop by the W.W.Stewart Hall || 3rd Floor||.
Academic Student Complaint
Academic Student Complaints are received via walk-ins, referrals, and via email, but all students submitting an academic complaint must submit the Student Report/Complaint Form prior to receiving a resolve. After completing the Student Report/Complaint form, are confidentially housed in our digital data base. The Jags Hotline is a 24-hour phone line (225-771-5247) created as a support service to address student and stakeholder academic concerns. The hotline is monitored daily by the Student Advocate/Ombudsperson with complaints being received and logged within 24 hours of the call. The type and severity of the complaint determines the appropriate amount of time to resolve the matter. A Complaint Resolution Process has been provided outlining the academic related complaint process. For more information, please stop by W.W. Stewart Hall 3rd Floor.
Student complaints, once resolved, are housed in the following offices:
- Academic Affairs - Student Advocate/Ombudsperson
- Student Affairs - Dean of Students Office
- Title IX, ADA - General Counsel
The following elements are in each of the student complaint files:
- Name of Student
- Date of Complaint
The Student Advocate/Ombudsperson maintains a copy of non-academic and academic student cases. This excludes Title IX cases.